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as you know there are two versions of firmware for the R link V2 and V3 so to avoid confusion put your post in the right section R-link please 

V2 firmware from version  2.2.17.803 to 2.2.18.590 
The improvements for Software 18 are:- Real Time Traffic Information - Data refresh improved- DAB text information correction- Map Update - allows the possibility to download a new map. The 2.2.17.803 version fixes a bug that caused problems with the bluetooth for Android phones 6.0 Marshmallow.The 2.2.18.590 version fixes the possibility to get the last map update, errors with live trafic and DAB message (highly recommend to do this update).The 2.2.19.300 version fixes a DAB problem.There is a problem with the last iOS 11 (iPhone) and the bluetooth connexion with the R-Link 2. To solve it, you need to get the last update: 2.2.18.590. V3 Firmware update to R-Link 2
Renault had a big problem with the R-Link 2 compared to the old systems (R-Link 1, Media Nav): it was impossible for the customer to update itself. The passage in a garage was obligatory!Small “revolution” (or then return to a normal situation …) Renault has updated the page www.renault-multimedia.com to offer us a new update: 2.2.19.200 2.2.19.300. This update is installable yourself! No need to make an appointment in a garage.



This update concerns the branch 2.2.xx (Nothing for branch 3.3.xx) This one brings the following fixes according to the explanatory file available on the site:100% real-time traffic infoVery recent map updates on theR-LINK Store.That tells you something? This is normal, it looks very much like the 2.2.18.590 update.What is the interest of this update? It will allow the vehicles stuck in 2.2.17.803 to move to 2.2.19.300 oneself. You will then finally be able to take advantage of traffic info and the latest maps! Great! If you are in 2.2.18.590, there is no added announcement on the site so you do not need to rush on the update.

This update can only be installed from version 2.2.17.803, 2.2.18.590 or 2.2.19.200. DO NOT INSTALL ON ANOTHER VERSION! THE GPS WILL BE OUT OF SERVICE AND THE WARRANTY WILL NOT PAY FOR THE OPERATION !! if you are with version 2.2.15.703 or lower, the appointment in a garage is mandatory.

If you do not have the correct version, the site should deny you access when you enter the VIN.