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How do I re-activate expired apps and services 1 year 3 months ago #7

  • Whitepaint29
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Thanks again Mike, for your reply. My car is 4 years this month, but it only had the standard 3 year warranty on it. It was previously a motobility car for 3 years, when I bought it from Available Car in early August, so with a 12 month gap from the expiry of the warranty, I'm wondering if I will be as lucky as you with the free updates to your R-Link services. Anyway, I'm certainly going to give it a go.
Thanks again
Brian

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How do I re-activate expired apps and services 1 year 3 months ago #8

  • Whitepaint29
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Hi Mike. Following on from your informative message earlier, I have good news. I got through to Renault via WhatsApp yesterday, explaining that I couldn't update anything through the R-Link Store etc etc.
They got back to me today saying that due to changes in International trading laws after Brexit, Renault haven't yet been able to supply customers in the UK with a store that allows us to update our R-Link 2 devices, and that there was no indication of when that store will open. So, like you, as a goodwill gesture, they are going to update my system for a year, free of charge.  A result!
Many thanks again Mike, for replying to my original question. Really, really useful. 
Brian

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How do I re-activate expired apps and services 6 months 1 week ago #9

  • Fenlli
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I've been in pretty much the same boat.  Whats app'd the R-link folk this week  after my live traffic stopped (I didn't know that it was only available for 3 years without a paid-for renewal, and my car was 3.5 years old when the live traffic stopped).  They came back within a day with a very helpful bit of advice, including a one year free extension to both maps and live traffic.  I really couldn't fault it. Excellent and rapid customer service!

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How do I re-activate expired apps and services 2 months 4 weeks ago #10

  • McAvoy
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Does anyone have any further update on this topic? I bought a 3 year old very low mileage Kadjar from Renault Gloucester a month or so ago and have been working to understand the differences between its R-Link 2 system and my previous X-Mod TomTom. Not having found any way to update the system + maps I've been talking to Renault both media/tech and customer services and it really does look as there's nothing at all which can be done to update this system anymore. I find that unbelievable; have asked for it to be escalated within Renault UK & thinking about a submission to the Motor Industry Ombudsman; but there must be thousands of people in a similar situation & wondering if anyone's been able to make any progress on this? Great car but thinking I wouldn't have bought it if that had been disclosed to me.

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How do I re-activate expired apps and services 2 months 2 weeks ago #11

  • McAvoy
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Renault tech/media support couldn't help, saying it had been discontinues due to G3 switch-off. Customer services couldn't help further either so I wrote to Renault MD. Had a a phone call reply saying there would be an update but no timescale known. Not holding my breath but hoping

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How do I re-activate expired apps and services 2 months 2 weeks ago #12

  • AM77
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Does anyone know how to delete maps from R-Link 2 please?

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