TOPIC:

Hi I have a new Kadjar, plate 19. I’m having trouble with connecting CarPlay! I connect the phone with usb start the engine, phone and car screen say ‘carplay’ but when I use the car stick to make a call nothing happens! Another time time CarPlay works and thenjust disappears from the screen and it won’t reconnect even when I pull over turn the engine off and start over again. This is driving me mad!! Any help or advice would be appreciated. Thank you.

Try a different USB cable? Does it work via bluetooth?

Tried different cables, tried Bluetooth on and off. Car play shows on phone and car screen but as soon as I ask for a phone call CarPlay just disappears. Tried disconnecting and reconnecting but still no joy!

I have the same issue, I only picked the car up 3 days ago. I just read you should turn off sync contacts on your iPhone - Bluetooth/rlink/sync contacts (off)
I’ve now done this to mine, I guess I’ll find out tomorrow if it works. Apparently it’s something to do with the phone’s bluetooth.
My iphone’s Software is 13.2.3, not sure how or even if Rlink is update able, the software release is 9.0.34.611.
All very frustrating

to check for updates got to Renault connect website and follow the instructions.

I checked for updates and none needed. Anymore suggestions please.