You are only getting the submit a ticket if there are no admins online.
The balloon has been deactivated which now prevents people from submitting a support request when not logged in primarily on a mobile device.
The only time the blue bar can be removed altogether is when an admin is logged in and the option will be available via the setup cogs that will then be accessible.
Why do you want to remove the blue bar?
2016 Black 1.2 TCE Signature Nav S Manual Petrol Bose with Tech Pack and Drop Tow Bar
Running Rlink 2 Version: 188.8.131.520 Boot 4992
Map Version: mappackage_tt_feu_mid_2018_06