Hi bought the car new in April went out in it this morning and it has a crack about 8 inches long starting at the bottom of the screen comes up about a inch then does a 90° turn then about 7 inches long. This is its first cold winter just wondered if this is a fault and has it happened to anybody else. There is no stone chip just a crack. Can I claim of Renault warranty or do I claim off my insurance windscreen cover?
It will be difficult to get that done under warranty here in the Uk, there are so many reasons why it can happen that it isn't automatic. Even hitting a deep pothole can do it as can someone thumping the glass or a ball that doesn't even chip the glass. It's not what caused it but getting anyone, Renault, to accept it's their responsibility.
I went on holiday a couple of days after this happened so have not yet took it to Renaults. But I am not impressed with there service,2 times I phoned they said someone will phone back and never did and on the day I left i phoned again they said email pictures and will definitely email back but heard nothing. Renaults Orpington Kent.